Product Lifecycle
Abstract
The Support Lifecycle for the IBM QRadar portfolio of products is outlined below. QRadar Support accepts support cases (from the web or phone) from current Subscription & Support customers, on any version that has not reached it's End of Support date as defined below in the QRadar Software table. Defect and Security Update Support is only available on the current release and its immediate predecessor (R and R-1 as defined below). Defect corrections are made available on the most current modification level for that release. For example, today support cases (from the web or phone) are accepted on V7.3.x, V7.4.x and V7.5.0; however, defect corrections are only provided on the current supported releases. This Support lifecycle of supporting R and R-1 applies to all QRadar products and its Supporting Programs.
NOTE: Starting with the release of QRadar 7.5.0, the QRadar Security Intelligence product family is moving to a Continuous Delivery support model, under which fixes and updates will be delivered on the next patch or version.
Content
Recent updates (change list)
- 10 March 2022: Added information related to announced move to Continuous Delivery support model starting with QRadar 7.5.0
- 19 January 2022: Added information related to the QRadar 7.5.0 software release. Added notice of 7.4.x End of Support announcement
- 09 November 2021: Added notice of 7.3.x End of Support announcement
- 24 May 2021: Added information related to the QRadar 7.4.3 software release.
- 28 January 2021: Modified Abstract. Updated QRadar Hardware Appliance End of Support table to include changed EOS dates for appliance PIDs 5737-B26 (MTM 4412-F3F), 5737-B27 (MTM 4412-Q3B), 5737-B28 (MTM 4412-F2C), 5737-C39 (MTM 4412-Q2A), 5737-C42 (MTM 4412-Q1E), 5737-D35 (MTM 4412-F4Y). Modified note following the hardware table.
- 14 December 2020: Added information related to the QRadar 7.4.2 software release.
- 06 August 2020: Added information related to the QRadar 7.4.1 software release.
- 07 July 2020: Removed temporary Lifecycle Policy Exception for software.
- 20 April 2020: Updated QRadar Hardware Appliance End of Support table to include announced EOS dates for appliance PIDs 5737-B26, 5737-B27, 5737-B28, 5737-C39, 5737-C40, 5737-C41, 5737-C42, 5737-D35, 5737-E28, 5737-E29, 5737-F05
- 03 April 2020: Updated "Appliance Hardware Support" section to note need for QRadar Software Node for continued use of EOL appliances.
- 16 March 2020: Added information related to the QRadar 7.4.0 software release. Updated temporary Lifecycle Policy Exception with new information.
The QRadar Support Lifecycle is as follows:
Appliance Hardware Support - available for 5 years from the date of original purchase.
- End of Support (EOS) is the time after which no further Remote or On-Site hardware support is available. While not recommended, customers might continue to use the Appliance (Hardware & Software) at their own risk. To receive software support, the customer has to continue renewing subscription and support (S&S) on the necessary QRadar software parts. Because the EOS hardware is no longer considered a QRadar appliance, customers also need to acquire the QRadar Software Node Install License that applies per instance of installed QRadar image. For hardware support, the customer would need to contact the hardware vendor to see whether hardware support is available. It is recommended that customers be aware of their QRadar Appliance End of Support dates.
Software Support - QRadar adheres to the following support lifecycle policy:
- Defect and Security Update Support is available on the current release and its immediate predecessor (that is, R and R-1). If a defect is reported on an earlier release, it must be confirmed to exist in R and R-1 to be logged. All defect corrections and security updates are delivered as a patch update to the most current modification level for that release. NOTE: Only fixes for critical and high severity APARs are delivered in R-1.
- End of Support (EOS) is the time after which no further Defect corrections or Security Updates are made available. End of Support notifications are posted here and in technical support information within 90 days of the effective date. It is recommended that customers subscribe to ' My Notifications ' to receive daily or weekly notifications of technical support information such as downloads, tips, technical notes, and publications.
- Migration support to the most current release (R) from any previous QRadar software version is available to customers current on Subscription & Support Customers. Detailed migration instructions can be found here.
- Starting with the release of QRadar 7.5, the QRadar Security Intelligence product family is moving to a Continuous Delivery support model, under which fixes and updates will be delivered on the next patch or version.
- As we transition to this new model, we will continue to support 7.3.x and 7.4.x through their respective end of life dates documented in the table below. As a reminder, 7.3.3 will be supported through September 30, 2022, and 7.4.3 will be supported through April 28, 2023.
- Plan to execute your migration to QRadar 7.5 prior to April 2023.
- Find information about IBM’s Continuous Delivery support model here.
IBM Security App Exchange: Software downloaded and installed from the IBM Security App Exchange is not covered under your QRadar Software Support Agreement. Specific support-related details for software downloaded from the IBM Security App Exchange are communicated at the time of download.
QRadar tooling and integration software: QRadar tooling and integration software are provided at no charge and falls outside this QRadar Support Policy; however, support is available for the latest active version of QRadar tooling and integration software.
QRadar Software Release End of Support Dates | |||
QRadar Software VRM
|
GA Date
|
End of Support
|
|
(R) 7.5.0 | Jan 2022 |
Current Patched (Fixed) Release
*moved to Continuous Delivery Support model
|
|
(R-1) 7.4.3 | May 2021 |
Current Patched (Fixed) Release
|
|
7.4.2 | Nov 2020 |
|
|
7.4.1 | Aug 2020 |
|
|
7.4.0 | Mar 2020 |
|
|
7.3.3 | Nov 2019 | ||
7.3.2
|
Feb 2019
|
||
7.3.1
|
Dec 2017
|
||
7.3.0 | Mar 2017 | ||
7.2.8 | Sep 2016 | 25 September 2019 | |
7.2.7
|
Jun 2016
|
25 September 2019
|
|
7.2.6
|
Dec 2015
|
25 September 2019
|
|
7.2.5
|
May 2015
|
25 September 2019
|
|
7.2.4
|
Nov 2014
|
25 September 2019
|
|
7.2.3
|
Aug 2014
|
25 September 2019
|
|
7.2.2
|
Apr 2014
|
25 September 2019
|
|
7.2.1
|
Nov 2013
|
25 September 2019
|
|
7.2.0
|
Jul 2013
|
25 September 2019
|
|
7.1.2
|
Apr 2013
|
24 February 2017
|
|
7.1.1
|
Jan 2013
|
24 February 2017
|
|
7.1.0
|
Nov 2012
|
24 February 2017
|
*NOTES:
- QRadar 7.4.X, End of Support - April 28th, 2023
- IBM Withdrawal / EOS Announce for QRadar 7.4.x - January 11, 2022 announcement
- QRadar Vulnerability Manager, End of Support - April 30th, 2023
- IBM Withdrawal / EOS Announce for QRadar Vulnerability Manager - August 11th, 2020 announcement
- QRadar 7.5.0 Continuous delivery (CD) support announcement - March 1, 2022 announcement
- End of Support announcements for 7.3.x - September 14, 2021 announcement, September 21, 2021 announcement
QRadar Hardware Appliance End of Support Dates* | ||
Appliance Description
|
Appliance Machine Type / Model
|
Hardware EOS*
|
5725-I50 - IBM Security QRadar Core Appliance XX05 |
4379-Q05
|
30 September 2019
|
5725-I51 - IBM Security QRadar Core Appliance XX24 |
4379-Q24
|
31 July 2020
|
5725-I59 - IBM Security QRadar Core Appliance 21XX |
4378-Q21
|
30 September 2019
|
5725-I60 - IBM Security QRadar QFlow Collector 1201 |
4378-QC1
|
30 September 2019
|
5725-I61 - IBM Security QRadar QFlow Collector 1202 |
4378-QC2
|
30 September 2019
|
5725-I62 - IBM Security QRadar QFlow Collector 1301 |
4378-QD1
|
30 September 2019
|
5725-I63 - IBM Security QRadar QFlow Collector 1310-SR |
4378-QSR
|
30 September 2019
|
5725-I64 - IBM Security QRadar QFlow Collector 1310-LR |
4378-QLR
|
30 September 2019
|
5725-J94 - IBM Security QRadar Event Collector 1501 |
4378-Q21
|
30 September 2019
|
5725-Q40 - IBM Security QRadar Incident Forensics Appliance XX28 |
4531-G1E
|
31 December 2021
|
5725-Q40 - IBM Security QRadar Packet Capture Appliance XX28 |
4531-G2E
|
31 December 2021
|
5725-Q59 - IBM Security QRadar Core Appliance XX05 G2 |
4380-Q1E
|
31 December 2021
|
5725-Q60 - IBM Security QRadar Core Appliance XX28 G2 |
4380-Q2E
|
31 December 2021
|
5725-Q61 - IBM Security QRadar Core Appliance 21XX G2 |
4380-Q1C
|
31 December 2021
|
5725-Q62 - IBM Security QRadar QFlow Collector 1201 G2 |
4380-Q2C
|
31 December 2021
|
5725-Q63 - IBM Security QRadar QFlow Collector 1301 G2 |
4380-Q4C
|
31 December 2021
|
5725-Q64 - IBM Security QRadar QFlow Collector 1310-SR G2 |
4380-Q5C
|
31 December 2021
|
5725-Q65 - IBM Security QRadar QFlow Collector 1310-LR G2 |
4380-Q6C
|
31 December 2021
|
5725-Q66 - IBM Security QRadar Event Collector 1501 G2 |
4380-Q2C
|
31 December 2021
|
5725-Q92 - IBM Security QRadar QFlow Collector 1202 G2 |
4380-Q3C
|
31 December 2021
|
5725-T23 - IBM Security QRadar Event Collector 1501 G2 FF |
4380-Q2C
|
31 December 2021
|
5725-V96 - IBM QRadar Packet Capture Data Node Core App XX28 |
4531-G3E
|
31 December 2021
|
5725-U77 - IBM Security QRadar Packet Capture Core Appliance XX28-C | 4531-G2F | 31 January 2022 |
5725-U78 - IBM Security QRadar Incident Forensics Core Appliance XX28-C | 4531-G1F | 28 June 2024 |
5725-V80 - IBM Security QRadar Packet Capture Data Node Core Appliance XX28-C | 4531-G3F | 31 January 2022 |
5725-Z05 - IBM Security QRadar Core Appliance QFlow Collection 1202-C/1301-C | 4380-Q1G | 28 June 2024 |
5725-Z07 - IBM Security QRadar Core Appliance QFlow Collector 1310 SR-C/LR-C | 4380-Q2G | 28 June 2024 |
5737-D33 - IBM Security QRadar Network PCAP-C Appliance | 4531-F2C | 28 June 2024 |
5737-E15 - IBM QRadar Network Insights Core Appliance 1920-C | 4531-F3F | 28 June 2024 |
5737-B26 - IBM QRadar Network Insights Appliance (1920) | 4412-F3F | 31 December 2025 |
5737-B27 - IBM QRadar XX48 Appliance | 4412-Q3B | 31 December 2025 |
5737-B28 - IBM QRadar Network Packet Capture Appliance | 4412-F2C | 31 December 2025 |
5737-C39 - IBM QRadar XX29 Appliance | 4412-Q2A | 31 December 2025 |
5737-C40 - IBM QRadar Event Collector 1501 Appliance G3 | 4412-Q4D | 30 April 2025 |
5737-C41 - IBM QRadar Incident Forensics G3 Appliance | 4412-F1A | 30 September 2025 |
5737-C42 - IBM QRadar XX05 G3 Appliance | 4412-Q1E | 31 December 2025 |
5737-D35 - IBM QRadar 1901 Appliance | 4412-F4Y | 31 December 2025 |
5737-E28 - IBM QRadar 1310 Qflow Collector Appliance | 4412-Q8C | 30 September 2025 |
5737-E29 - IBM QRadar 1301 Qflow Collector Appliance | 4412-Q7C | 30 September 2025 |
5737-F05 - IBM QRadar Network Insights Core Appliance 1910 | 4412-F5Y | 30 September 2025 |
5737-L75 - IBM QRadar Network Insights Appliance 1920 G2 | 4563-F5F | 30 September 2028 |
5737-L76 - IBM QRadar Network Insights Appliance 1910 G2 | 4563-F7Y | 30 September 2028 |
5737-L77 - IBM QRadar Network Insights Appliance 1901 G2 | 4563-F8Y | 30 September 2028 |
5737-L78 - IBM QRadar Core Appliance xx48 G2 | 4563-Q5B | 30 September 2028 |
5737-L79 - IBM QRadar Core Appliance xx29 G2 Appliance | 4563-Q4A | 30 September 2028 |
5737-L80 - IBM QRadar Core Appliance xx05 G4 | 4563-Q3E | 30 September 2028 |
5737-L81 -IBM QRadar incident Forensics Appliance G4 | 4563-F3A | 30 September 2028 |
5737-L82 - IBM QRadar Event/Qflow Collector Appliance 1501/1201 G4 | 4563-Q5D | 30 September 2028 |
5737-M06 - IBM QRadar Network Packet Capture Appliance G2 | 4563-F3C | 30 September 2028 |
5737-M14 - IBM QRadar Network Insights Appliance 1940 Appliance | 4563-F6G | 30 September 2028 |
5725-U34 - IBM Security QRadar Core Appliance XX28-C | 4380-Q1F | 30 September 2028 |
*The QRadar Appliance hardware end of support date is unique to each individual appliance and that date is 5 years from the date of original purchase. The EOS dates listed above for each Appliance Machine Type / Model indicate the last day after which hardware support is no longer available for that appliance model. Note, there are some QRadar appliances sold with less than the 5-year lifecycle. This table reflects the hardware end of support date for models sold with less than the 5-year lifecycle.
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Modified date:
13 September 2023
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