Analyzing Problems with Resources

If a resource is not in a status as you expect, you can start the analysis by using the INGWHY command.

INGWHY is an operator support function that helps operators to initially analyze situations to find why automation took a resource into the displayed status, or why automation was unable to take a resource into the desired status. This information is valuable when operators open trouble tickets or when automation administrators or system programmers need further in-depth investigations. Or, for simple situations, INGWHY helps operators to fix the problem themselves without contacting the subject matter experts.

INGWHY interrogates the automation manager and the various agents for dependency, status and other information, and based on that data it evaluates potential reasons and offers next step actions.

Actions need special considerations. Actions might differ from company to company or even from resource to resource, but INGWHY allows the automation administrators to adapt the proposed actions to their needs. A DSIPARM member INGWHYU is provided for user-defined actions. For more information, see Defining INGWHY User Actions in IBM System Automation for z/OS Customizing and Programming.