IBM Support

LocalPing is not executed and traceroute does not work in WebGUI 8.1

Troubleshooting


Problem

Using Internet Explorer 11 in 32-bit mode and WebGUI FP8, the OMNITool plugin fails to install on the broswer.

Symptom

The following message is displayed each time an attempt is made to install the plugin:

The link to Event Viewer is no longer active. Once the plugin is installed you must re-run the tool.

Cause

Internet Explorer is running in IE8-compatible mode.

Environment

Internet Explorer 11

Resolving The Problem

Check that Internet Explorer is not running in Compatibility Mode for the WebGUI page/site via:
Tools --> Compatibility View Settings

The plugin will not work when Internet Explorer 11 is in IE8-Compatibility Mode, because that configuration makes it incompatible with the latest JSON version libraries required for the tool.

Hint: You can also confirm the browser bitness-rate here:

http://www.w3schools.com/jsref/tryit.asp?filename=tryjsref_nav_platform

Related Information

[{"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"}],"Version":"8.1.0","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
17 June 2018

UID

swg21999131