General troubleshooting

Use this section to troubleshoot and resolve problems with the IBM Spectrum Control GUI.

Alerts aren't being generated
Alerts aren't being generated because the Alert server stopped responding.
Performance information is not displayed for a resource
Performance information is not displayed for a resource in performance views and charts.
The Data server is shut down automatically
If IBM Spectrum Control cannot reach the database repository after 30 minutes, the Data server is shut down automatically.
Fabric probe of DCFM CIM/OMs returns Java "Out of Memory" errors
During a fabric probe of a DCFM CIM/OM, if Java "Out of Memory" errors are returned, use the following steps to increase the server memory allocation for the DCFM CIM/OM.
Cluster resource group alerts are not triggered
This problem can occur on systems running PowerHA® SystemMirror® for AIX® or Microsoft Cluster Server (MSCS).
Slow performance when moving data from the database repository
Repocopy and other DB2 movement utilities might perform slowly or be in a wait state when moving data from the IBM Spectrum Control database repository.
Error message when running repocopy on server that uses remote database
This error occurs when you run repocopy on a server machine that uses a remote database.
The Data Server service fails with a logon failure when restarted
This error occurs when using Window's Active Directory domain policy.
Specifying a LUN ID for the assignvol command
This error occurs when specifying a LUN ID for the assignvol command.
Cannot monitor an EMC CIMOM on a Solaris server
This condition occurs when you try to monitor a Pegasus-based CIMOM like the EMC CIMOM.
SQLCODE-440 displayed if install IBM Spectrum Control on system with bad system clock
This error occurs when you install IBM Spectrum Control on a system with a clock that is set for a future time and not the current time.
CIM agent runs slowly
This error occurs for the CIM agent.
Assigned LUN is not recognized by the host
A LUN assigned to a host using IBM Spectrum Control is not recognized by the host, and IBM Spectrum Control does not report the error.
On AIX systems, numbers in the Storage Resource agent registry are printed as formatted numbers
On AIX systems, numbers in the Storage Resource agent or configuration file are printed as formatted numbers.
Fabric probe job failed
The fabric probe job failed.
Error Messages: Get SQLCODE: -964, SQLSTATE: 57011, Unexpected error occurred while performing [a function]
You might receive these error messages when performing tasks within IBM Spectrum Control.
Data server crashes on AIX
This error occurs when you are running the Data server on AIX.
No performance data is retrieved
This error occurs when you try to get performance data.
Performance monitoring job fails immediately after it starts
This error occurs when you run a performance monitoring job and it fails immediately after it starts.
Error message "performance data files could not be correlated"
This error occurs when you uninstall the agent using the IBM Spectrum Control uninstallation program.
Performance correlation step takes a long time
This error occurs when a performance correlation step is done.
Cannot define a performance monitor for a switch
This error occurs when trying to define a performance monitor for a switch.
File system storing database tables runs out of space
This problem occurs on systems running AIX 5.x.
Error message: There is a problem with this website's security certificate
You receive this error message on Internet Explorer when you launch the DS8000® Element Manager.
Cannot discover fabric on Red Hat Linux using Emulex HBA
A fabric probe operation performed on Red Hat Linux® using a Storage Resource agent cannot find the Emulex HBA.
Cannot get version of Storage Resource agent on SUSE Linux
You cannot get the version of the Storage Resource agent on SUSE Linux.
Cannot log on to two instances of IBM Spectrum Control by using the same browser
You cannot log on to two instances of IBM Spectrum Control by using the same browser.
Warning in Probe Log for Storage Resource agents on AIX (STA0115W)
If certain services, such as mountd daemon, are not running on the AIX Storage Resource agents, warning entries are displayed in the Probe log for Storage Resource agents deployed on AIX.
A generic Storage Resource agent probe error might be a registration problem / GUID mismatch
A generic Storage Resource agent (SRA) probe error might occur when sending data to the server.
Following IBM Spectrum Control server upgrade, the Storage Resource agents (SRA) might lack the Upgrade action
Immediately following an upgrade of the IBM Spectrum Control server, the SRAs will have the Agent State of Upgrade needed, but might not have the option to start the SRA upgrade.
How to fix IBM Storwize V7000 Unified authentication errors
If the IP address for IBM® Storwize® V7000 Unified is not configured correctly on SAN Volume Controller, you get an authentication error when you add the storage system in IBM Spectrum Control.
Slow performance on VMware virtual machines due to shared VMDK
The VMware virtual machine where you run IBM Spectrum Control exhibits slow performance.
How to disable cipher block chaining (CBC) ciphers in IBM Spectrum Control in response to the Lucky 13 vulnerability.
If needed, you can disable cipher block chaining (CBC) ciphers in IBM Spectrum Control in response to the Lucky 13 vulnerability.

Parent topic: Introduction to troubleshooting