Troubleshooting
Problem
Data collection guidelines for multiple IBM and third vendor products connected to IBM System Storage XIV
Cause
In case of technical problems with IBM XIV Storage System involvement, customer can start to collect log files close to the incident.
This can help to capture relevant information before it is being overwritten by wrapping log files.
It further helps to avoid delays in providing log files to IBM support for problem analysis.
Diagnosing The Problem
Depending on the kind of incident, it could make sense to collect data from all involved components like host systems, SAN and/or network devices and the attached storage systems.
The questionnaires below are requesting information for the relevant topics and thus help to create a precise problem description, giving IBM support teams a better understanding of the problem history and the current situation.
Resolving The Problem
The data collection guideline can be obtained by following this link.
Storage Component |
This document provides guidelines how to collect logs from an IBM XIV Storage System |
Additional guidelines can be found in the table below.
Please be aware that a new browser window/tab will be opened with the data collection instruction for the selected product in PDF format for download.
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Document Information
Modified date:
17 June 2018
UID
ssg1S1005354