Scenarios and how-tos

This section provides step by step scenarios and specific tasks to help you better use the Service Management Untie dashboards.

How to: Log on to the Service Management Unite console
After your environment is installed and configured correctly, log on to Service Management Unite dashboard and learn about its user interface.
How to: Change the default welcome page
You can change the value of console property DEFAULT.WELCOME.PAGE to change the default welcome page.
How to: Create custom dashboards
IBM® Service Management Unite is a user interface that integrates data from IBM Z System Automation, IBM Z Netview, OMEGAMON agents, and IBM Z Workload Scheduler. It utilizes Dashboard Application Services Hub (DASH) to allow you to create customized dashboards with interactive widgets. This section provides instructions on how to create custom dashboards.
How to: Manage automation schedules
You can use the Manage schedules function provided by Service Management Unite dashboard to preview defined base schedules, modify schedules and create new schedules for a resource.
How to: Edit Suggested Actions widget
You can edit the Suggested Actions widget in the IBM Service Management Unite Performance Management dashboards to add specific situations or recommendations as needed.
How to: Render command output in a widget
You can customize a JSP file by using REST APIs to issue a command and render its response in a widget.
Hands-on scenario: Solving a z/OS performance problem
You can use the System Health dashboard to quickly identify problems in your mainframe environment, navigating from a filtered list of performance or automation events to detailed performance data or automation status to help you to isolate issues faster.
Scenario: Getting started with the IBM Service Management Unite console
IBM Service Management Unite is a modern dashboard that brings mainframe management information and tasks from disparate sources into a single environment.
Scenario: Working with IBM Z System Automation resources
IBM Service Management Unite provides comprehensive System Automation dashboards so that you can navigate through automation domains, systems, resources, and run operational tasks like identifying, isolating problems, and interacting directly with the system from this single point of control.
Scenario: Working with IBM Z NetView resources
IBM Service Management Unite is integrated with IBM Z® NetView® to provide NetView dashboards for automation administration and operation. With the NetView dashboards, you can monitor status of NetView domains, tasks utilization, the distribution of IP-traffic over Distributed Dynamic Virtual IP-Addresses (DDVIPAs), and also you can create and edit automation statements and maintain the NetView automation tables.
Scenario: Identifying mainframe JVM problems
IBM Service Management Unite consolidates and identifies events, or performance monitoring threshold alarms for your entire mainframe environment. It greatly eases your daily tasks from a single point of control and helps to identify, isolate, and solve abnormal situations.
Scenario: Restoring services for high JVM garbage collection issues
Using IBM Service Management Unite enables you to easily identify a JVM that is being impacted by Java™ heap or Garbage Collection (GC) problems.
Scenario: Restoring services for blocked JVM threads issues
In this scenario, users report very slow response time for a Java application, which gets worse during the high demand periods in the middle of the morning. Using IBM Service Management Unite enables you to quickly identify the situation and root cause of throughput degradation.