The US Open digital experience demonstrates what’s possible when you combine customer experience expertise with the innovative power of AI, hybrid cloud, and security.
To produce the AI Commentary feature in the US Open app, the USTA used IBM watsonx to connect disparate data sets and build a reliable, performant generative AI model.
IBM’s Garage methodology facilitates the co-creation process with the USTA, ensuring the US Open app and website meet the needs of more than 10 million tennis fans around the world.
The US Open digital platform runs on a hybrid cloud infrastructure with containerized apps built with Red Hat OpenShift, so they can be written once, and run anywhere.
The USTA uses IBM Security Randori Recon to scan its entire network, mapping the attack surface, identifying vulnerabilities, and recommending solutions.