Presentation and recording of the session are available here: https://ibm.biz/SAP_CX_Box

With an ever growing number of channels to engage customers, enterprises need to strategically prioritize, automate, and deliver human-centered experiences at every touch point to foster lasting relationships at scale.

Join us in the virtual SAP innovation center on April 26th to learn how our customers are succeeding with revenue-generating solutions from IBM and SAP. 

In this session, IBM and SAP execs will present joint capabilities to accelerate growth for your commerce and customer experience initiatives including demos, customer examples as well as industry accelerators for Telco, Retail and Automotive.

Agenda and speakers:

• IBM Opening and Practice Overview - Rich Berkman, Global Leader Digital Commerce & SAP CX, IBM & Peter Thurner, Global Director at SAP Customer Experience, SAP
• Accelerated time to market with Telco Utility Accelerator  - Lakshmi Nair, Executive Partner - iX Digital Platform, IBM
• Digital Commerce Growth Strategy with SAP CX (Retail, Switzerland)  - Edwin Denk, Director Solutioning & Technical Alliance SAP CX, IBM
• Meet your consumers’ increasing demand for sustainable insights and personalized, transparent experiences - Jose Paredes Hernandez, Global SAP Retail Leader, IBM
• Reinventing automotive customer experience through interactive guided selling - Russell Gowers, Associate Partner, Automotive, IBM

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