To remain relevant, every business needs to begin thinking of unified customer experiences. Brands need to deliver resolutions, as quickly and accurately as possible, on the channels that their customers prefer, 24x7x365.
So, how does your call center stack up against the call centers in the age of AI? See how ready your business is for the future, and how you can get to the next level.
Do you provide fast, effortless, accurate resolutions on first contact - regardless of channel?
A staggering 62% of customers will consider switching to a competitor after only 1-2 bad experiences. More than 90% of customers share details about bad experiences with others. And 25% would pay more for a better customer experience, regardless of product type.1 How do you provide your customers with the real-time responses that they need, when they need them?
Spend 5 minutes (or less) and answer 8 questions to learn how your customer service stacks up - and next steps to transform your business with AI.
The results will include
Your customer service rating (Level of 1-4)
The current customer service landscape and future trends
How technology like AI assistants can help you transform your call center
Real-world case studies of companies implementing Watson to improve customer satisfaction, average handling time and first call resolution while reducing cost
Information on how Watson can help you improve your customer service rating
Information on how Watson can help your business become a level 4
Find out how your call center stacks up.
Spend 5 minutes or less answering 8 questions to find out how future-ready your call center is, and how you can get to the next level. We’ll also show you how you can use AI and new technology to empower agents, increase customer satisfaction, reduce operation costs and drive revenue.
This assessment and the results it generates are provided for information purposes only. IBM does not guarantee that any revenue or savings will result from the deployment of any particular product or solution as every customer is different and licensing and pricing policies can, and do, periodically change. IBM is not responsible for any damage arising out of the use of, or otherwise related to, this assessment or the information included in it.
1 - https://www.slideshare.net/NicoleLeong1/ccw-executive-report-customer-experience